ceo99 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is a binding agreement between you ("User" or "Member") and ceo99 ("we", "our platform") regarding the collection, processing, use and protection of your personal information when using the ceo99 website and services.

ceo99 operates under international licensing and is committed to complying with internationally recognised personal data protection principles. By registering an account or using any of our services — including online slots, live casino, sports betting, boxing betting or horse racing — you are deemed to have read, understood and agreed to this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use the ceo99 platform until any concerns are resolved through our support channels.

2 Information We Collect

We collect your personal information through several means, depending on how you interact with the ceo99 platform:

a) Information You Provide Directly:

• Full name as shown on your identity card (MyKad) or official document
• Identity card (IC) or passport number for identity verification purposes
• Active email address used for account communications
• Mobile phone number registered in Malaysia
• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow, FPX, Boost) used for deposits and withdrawals
• Crypto wallet address (for USDT, BTC, ETH transactions)
• Information you share when contacting our customer support team

b) Information Collected Automatically:

• IP address and general location data (country/region)
• Device type, operating system and web browser version
• Gambling activity history including bets placed, games played and financial transactions
• Login information including date, time and session duration
• Cookie and website usage data (see Section 6)

3 Purpose of Use of Information

The personal information we collect is used solely for the purposes stated below:

• Identity Verification (KYC): Ensuring each account is held by a legitimate individual, meeting Know Your Customer requirements and preventing fraud or account use by ineligible individuals.
• Financial Transaction Processing: Managing deposits (minimum RM20) and withdrawals (minimum RM100) through supported payment methods, ensuring funds are settled within 5–30 minutes.
• Account Management: Providing access to the platform, managing passwords, updating profile information and processing requests related to your account.
• Customer Support: Enabling our 24/7 support team in Malay and English to provide effective and accurate assistance.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access and platform misuse.
• Legal and Regulatory Compliance: Meeting international licensing obligations and applicable reporting requirements.
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve user experience and platform performance.
• Service Communications: Sending important notifications related to your account, policy updates and security information via email or SMS.

4 Disclosure to Third Parties

ceo99 does not sell, rent or disclose your personal information to third parties for marketing or commercial purposes. However, we may share limited information in specific, controlled situations as follows:

• Payment Service Providers: Payment gateway providers such as FPX, Touch 'n Go, DuitNow and Boost receive the transaction information needed to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Software Providers: Game studios that supply slots and live casino games on our platform may receive limited session data for technical and fraud prevention purposes.
• Statutory Authorities: We will comply with any court orders or lawful requests from relevant regulatory authorities, including licensing bodies that oversee our operations.
• Law Enforcement: In cases involving threats to public safety, criminal investigations or money laundering inquiries, we may be required by law to provide information to the relevant authorities.

5 Data Security

ceo99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction or improper disclosure:

• 256-bit SSL/TLS encryption for all data communications between your device and our servers
• Two-factor authentication (2FA) available to protect your account
• Real-time security monitoring and intrusion detection systems
• Regular security audits by independent third-party cybersecurity experts
• Role-based access controls for internal staff — no single staff member has full access to all user data
• Segmented and encrypted data storage on secure servers
• Clear incident response procedures in the event of a security breach

While ceo99 takes comprehensive security measures, no online system can be guaranteed one hundred percent secure. You also play a role in protecting your account — keep your password safe, do not share your login details with anyone, and contact our support immediately if you suspect any suspicious activity on your account.

6 Cookies and Tracking Technologies

ceo99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions, language preferences and security. These cookies cannot be disabled.
• Functional Cookies: Store your personal preferences such as preferred game types and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand how users interact with the platform, the most frequently visited pages and time spent — this data is collected in aggregate and does not identify individuals.
• Security Cookies: Detect unusual activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help section.

7 Data Retention Period

ceo99 retains your personal information for as long as your account is active or as long as needed to provide services to you. Once you close your account or request data deletion:

• Financial transaction data and gambling records are retained for the period required by licensing requirements and laws related to anti-money laundering.
• Communication records with our customer support team are retained for a reasonable period for dispute resolution and service improvement purposes.
• Identity information submitted for the KYC process is retained in accordance with international licensing regulatory requirements.
• Analytics data that has been anonymised may be retained for a longer period for research and service development purposes.

8 Your Rights Regarding Personal Data

As a ceo99 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:

• Right of Access: You have the right to request a copy of the personal data we hold about you, including profile information, transaction history and account activity records.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction or update. Some changes may require re-verification of identity.
• Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law and licensing requirements that override this request.
• Right to Restriction of Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted while a dispute or complaint is being resolved.
• Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing where applicable.
• Right to Data Portability: You may request your personal data in a machine-readable format for the purpose of transferring it to another platform, subject to technical feasibility.

All privacy rights requests will be processed within a reasonable period. ceo99 may require identity verification before processing any request in order to protect the security of your account.

9 Child Protection and Age Restrictions

The ceo99 platform is strictly for individuals aged 21 and above only. We strictly prohibit the use of the platform by minors or individuals below the stipulated age limit.

• ceo99 does not knowingly collect personal information from individuals under the age of 21.
• Our KYC process is specifically designed to verify the age and identity of every new account applicant.
• Should we find that information has been collected from an individual below the age limit, that data will be deleted immediately and the relevant account will be suspended.
• Parents or guardians who become aware that their underage children have registered or used this platform are advised to contact our support team immediately.

10 Amendments to the Privacy Policy

ceo99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, changes in law or technological developments. Any significant amendments will be communicated to you via:

• A notice displayed prominently on the ceo99 website before the amendment takes effect
• A notification email sent to the email address registered to your account
• An in-platform notification when you next log in

Continued use of the ceo99 platform after the effective date of any amendment is considered your acceptance of the updated terms. If you do not agree with the amendments, you should stop using the platform and may request account closure through our support channels.

The latest version of this Privacy Policy is always available at ceo99.one/dasar-privasi with the effective date stated at the top of this document.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way ceo99 handles your personal data, our support team is ready to assist:

• Live Chat: Available 24/7 directly on the ceo99 platform — the fastest way to get an immediate response in Malay or English.
• Email: Send your privacy enquiry to [email protected]

For privacy complaints that cannot be resolved through our support channels, you have the right to refer to the appropriate regulatory body under our licensing jurisdiction.